To gain and maintain customer trust, you need to be aware of the many changing trust influence factors and how they shape your customer expectations and needs. With training for customer-facing staff, data analytics, and the ENP Trust Index, you can stand out from the competition.
Employing people you can trust, and then trusting them to thrive, only happens when there is alignment of ENPs throughout the employee journey. We help you with entry and exit interviews, training and development, new ways to communicate, and trust measurement to boost performance and retention.
Trust between management and the board is critical to your organisation, but knowing how to build it can be elusive. Having the right information to hand, knowing where you are losing trust and what that is costing your organisation, and knowing what questions to ask, is critical for the next generation of high functioning boards. That's where we come in.
Emerging as a key role inside organisations who truly value the power of trust, the chief trust officer educates, provides insights and recommendations, monitors and measures trust to identify gaps and cracks, and ensures line management, executives and the board have line of sight of this critical risk. We train and develop chief trust officers, and can find and place them for you.
There are many people and places where trust is needed, and where resources are limited. Programs such as Youth Ambassadors for Trust, Walking the Talk, Women of Trust, and the trust curriculum for schools are a great way for you to contribute to restoring trust for the vulnerable, boosting trust in communities, and nurturing the future, all through your sponsorship.